Shieldryx helps travel & tourism businesses detect fake bookings, impersonation, refund abuse and ID forgery before it impacts revenue, using cross-platform intelligence.
Fake bookings
Travel and tourism businesses face a growing challenge from fake bookings—fraudulent or non-genuine reservations made by bots, malicious actors, or competitors. These bookings clog availability, distort demand forecasts, and disrupt revenue management systems. In many cases, fake bookings are used to exploit loyalty programs, claim promotional rates, or conduct phishing scams under the guise of customer activity.
Impact: Lost revenue, distorted demand forecasting, Higher no-show rates, abuse of promotions & loyalty programs, operational disruption, damaged trust.
Global cost of impact of fake bookings are significant and rising, $1.3 billion+ in annual revenue losses are estimated to be caused by fraudulent or fake travel bookings worldwide (Source: Juniper Research, 2023). 17% of online travel booking is fraud and tied to bots, although its hard to prove and therefore likely higher.
Fake bookings - how Shieldryx can help
Shieldryx prevents fake bookings at the source by verifying user authenticity across accounts, platforms, and behaviours, before a reservation is even confirmed. Using proprietary identity intelligence and behavioural analytics, Shieldryx detects anomalies such as repeat booking attempts from synthetic identities, bot-driven traffic, or accounts linked to past fraudulent activity. This allows travel and tourism businesses to block non-genuine reservations in real time
Shieldryx reduces the financial and operational damage caused by fake bookings by verifying user authenticity at the identity layer—before fraud can occur. Leveraging cross-platform behavioural insights, Shieldryx detects patterns that reveal when the same fraudulent actor is operating under different identities across websites, devices, or partner systems. This allows travel and tourism businesses to block fake reservations tied to repeat offenders, bots, or synthetic accounts, protecting inventory and recovering lost revenue
With over $1.3 billion in annual global revenue losses linked to fake travel bookings—and an estimated 17% of traffic tied to bots and fraudulent activity—Shieldryx delivers targeted protection where conventional fraud tools fall short. By using cross-platform behavioural insights and identity linking, Shieldryx identifies suspicious booking attempts made by bots, fake users, or repeat fraudsters operating under different identities. This allows businesses to proactively block non-genuine reservations, protect inventory, and prevent inflated demand signals that distort forecasting. Shieldryx also detects abuse of promotional campaigns and loyalty programs tied to multi-account fraud, reducing both direct revenue leakage and indirect operational strain. By addressing the identity behind the booking—not just the transaction—Shieldryx helps platforms reduce exposure to fake demand, recover revenue, and cut into the billions lost globally to booking fraud.
Impersonation
Travel and tourism businesses are increasingly targeted by impersonation fraud, where malicious actors create fake identities or clone legitimate brands, agents, or booking platforms. These impersonators deceive customers into sharing personal data, making payments, or engaging with fake booking offers—often through lookalike websites, spoofed emails, or social media scams.
Impact: Direct financial losses, customer harm & data breaches, erosion of brand trust, regulatory and legal exposure, increased support and recovery costs.
Impersonation is a growing vector of fraud in the travel sector, with substantial financial and reputational consequences: $1.25 billion+ annually is lost due to impersonation-related travel scams, including fake agent bookings, phishing websites, and fraudulent customer interactions (Source: International Travel & Tourism Council / Phocuswright). 75% of global travel & tourism companies report having seen brand impersonation or fake bookings.
Impersonation - how Shieldryx can help
Shieldryx protects travel and tourism businesses from impersonation fraud by validating the authenticity of both users and digital interactions across platforms. By analysing cross-platform behavioural patterns, digital fingerprinting, and historical identity data, Shieldryx can detect and block synthetic identities, spoofed customer agents, and fraudulent booking attempts before harm is done. Whether impersonators are targeting customers through fake domains or posing as staff to exploit booking systems, Shieldryx’s real-time identity intelligence engine can flag inconsistent usage, unusual access patterns, and unverified account activity.
Shieldryx tackles the root of impersonation fraud by identifying and intercepting malicious actors before they can exploit your brand, systems, or customers. Through advanced identity linking, behavioural profiling, and cross-platform intelligence, Shieldryx can detect and block fake accounts, cloned agents, and fraudulent booking activity in near real time.
Shieldryx provides travel businesses with a critical layer of protection at the identity level. By analysing behavioural patterns, device usage, and cross-platform identity signals, Shieldryx detects when a user or entity is behaving inconsistently or mimicking a trusted presence, even if they appear legitimate on the surface. This allows businesses to intercept impersonators before they reach customers, preventing revenue leakage, reputational damage, and legal exposure. Shieldryx also continuously monitors for suspicious account creation and abuse across partner sites and third-party platforms, ensuring your brand and customers are protected even beyond your owned channels
Refund abuse
Travel and tourism businesses are increasingly impacted by refund abuse, where customers both opportunistic and fraudulent exploit flexible cancellation policies, lenient refund processes, or payment loopholes to claim undue reimbursements. These behaviours range from repeat last-minute cancellations. In many cases, bad actors use multiple identities or coordinated tactics across platforms to avoid detection. The result is lost revenue, increased operational overhead, distorted risk assessments, and growing pressure on support and finance teams.
Impact: Lost revenue, increased chargeback costs, operational strain, distorted risk models, policy pressure, reputational damaged.
Refund abuse is a growing financial burden across the global travel & tourism sector with estimated global losses exceed $3.5 billion annually (Source: Merchant Risk Council, 2024 / Forter Industry Benchmark). Up to 10 to 15% of all refunds requests believed to be fradulent (Source: Riskified & Phocuswright).
Refund abuse - how Shieldryx can help
Shieldryx protects travel and tourism businesses from refund abuse by detecting and stopping suspicious user behaviour at the identity level. By linking behavioural signals and activity across accounts, platforms, and devices, Shieldryx identifies when the same actor is making repeat refund claims using different identities or coordinated tactics. This allows businesses to block abusive patterns such as last-minute cancellations, excessive chargebacks, and multi-account refund cycling - even when they appear legitimate on the surface.
Shieldryx mitigates the impact of refund abuse by detecting abusive patterns across users, accounts, and platforms—before they translate into financial or reputational damage. By linking identities and behaviours, Shieldryx blocks repeat refund abusers and synthetic accounts used to cycle through false claims, helping businesses retain revenue and avoid excessive chargeback costs. Its real-time detection capabilities reduce strain on customer support and finance teams, while providing cleaner data to improve risk forecasting and refund policy design. With confidence in their ability to detect and act on abuse, businesses can maintain flexible policies for genuine travellers—without opening the door to exploitation.
Shieldryx helps travel and tourism businesses combat the $3.5 billion+ global losses caused by refund abuse by targeting the identity layer of fraud. With up to 15% of refund requests suspected to be fraudulent, Shieldryx uses advanced identity intelligence to detect when the same bad actor is exploiting refund systems across multiple accounts, devices, or platforms. By identifying repeat abuse patterns such as last-minute cancellations, synthetic identities, and multi-account cycling, Shieldryx allows businesses to stop refund fraud at scale.
ID forgery
Travel and tourism businesses are increasingly exposed to identity document forgery, where fraudsters use fake, altered, or stolen identification to make bookings, access restricted services, or exploit loyalty programs. These forged IDs are often used to bypass identity checks during online check-ins, rentals, ticketing, or at the point of customer onboarding. With access to widely available forgery tools and templates, malicious actors can create documents that pass basic visual or automated verification making detection difficult.
Impact: Financial losses, security and safety risks, regulatory and compliance exposure, operational disruption, reputational harm.
Identity document forgery is a growing global threat, with major implications for financial losses, safety, and compliance: estimated global losses exceed $2.2 billion annually (Source: SITA, Fraud Advisory Panel, Forter Industry Reports). 17% of all online bookings are linked to ID forgery fraud cases in the travel & tourism sector (Source: Riskified Travel Fraud Report, 2023).
ID forgery - how Shieldryx can help
Shieldryx mitigates identity document forgery by going beyond surface level ID verification and instead validating the authenticity of users through cross-platform behavioural and identity intelligence. While forged or altered documents may pass traditional checks. Shieldryx detects inconsistencies from its cross platform data and analyses digital footprints, device signals, booking histories, and usage patterns across travel and commerce platforms. This allows businesses to identify when an identity doesn’t match the behavioural expectations of a legitimate user - even if the documents looks real.
Shieldryx helps travel and tourism businesses mitigate the full impact of identity forgery by identifying fraudulent users before they gain access to bookings, services, or sensitive processes. By analysing behavioural signals, device intelligence, and cross-platform identity data, Shieldryx can detect forged or synthetic identities that traditional ID checks miss. This reduces financial losses from fake bookings and loyalty abuse, and helps prevent security and safety risks by ensuring only legitimate users access physical or digital services.
Shieldryx helps reduce the global $2.2 billion+ cost of identity document forgery in travel and tourism by uncovering fraudulent users that traditional ID checks fail to catch. With 17% of online bookings linked to forged or stolen identification, Shieldryx leverages cross-platform behavioural intelligence, device fingerprinting, and identity linkage analysis to flag suspicious patterns - even when fake documents appear legitimate. By validating users based on how they behave across systems, not just what they present, Shieldryx prevents fraudsters from exploiting booking engines, loyalty programs, and check-in systems. This proactive detection reduces chargebacks, stops synthetic identity loops, and protects brands from reputational and regulatory fallout.
Additional benefits
Shieldryx can integrate into your existing order, returns, and customer service workflows. It enables real-time decisioning at checkout, account creation, or return request — so you can act before the loss happens.
By linking accounts over time, Shieldryx builds a timeline of user activity, exposing repeat abusers who exploit return policies seasonally or during major sales.